Thank you for shopping with Liventa. Please review our returns and refunds policy before making a purchase.
Return Window
We accept return requests within 30 days of the delivery date. To start a return, please contact us at liventa.cs@gmail.com.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, unwashed, unassembled, and in its original condition.
- The item must be returned in its original packaging, with all included parts, accessories, manuals, tags, labels, inserts, tools, materials, or components when applicable.
- Proof of purchase is required.
- The return request must be approved by our support team before the item is sent back.
How to Start a Return
Please contact us at liventa.cs@gmail.com before sending any item back. If your return request is approved, we will provide return instructions, including where to send your item.
Returns sent without prior approval may not be accepted. Please do not send items back to the original sender, supplier, or manufacturer unless we specifically instruct you to do so.
Non-Returnable Items
The following items are not eligible for return:
- Used, worn, washed, altered, damaged, stained, assembled, installed, or incomplete items.
- Items not returned in their original packaging.
- Items missing parts, accessories, manuals, tags, labels, inserts, tools, materials, or components.
- Final sale, clearance, promotional, or discounted items if marked as such at the time of purchase.
- Gift cards or digital products.
- For hygiene and safety reasons, opened or used personal care, grooming, beauty, hair, body, pet, or intimate-use items may not be eligible for return.
- Pet products that have been used, exposed to pet hair, odor, stains, chewing, scratching, or other signs of pet use may not be eligible for return.
- Opened, partially used, or incomplete craft kits, DIY kits, refill packs, beads, threads, yarn, paper materials, or other craft supplies may not be eligible for return.
- Assembled, installed, or visibly used home, storage, desk, office, or furniture-related items may not be eligible for return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at liventa.cs@gmail.com.
Photos, videos, packaging images, shipping labels, or other proof may be required before a replacement, refund, store credit, or other resolution is approved.
Damaged, defective, or incorrect item claims are reviewed case by case. A replacement or refund is not automatically guaranteed until the claim has been reviewed and approved by our support team.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item approved by our support team.
Original shipping costs, if any, are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service. We are not responsible for return packages that are lost, damaged, delayed, or delivered to the wrong address in transit.
Return Inspection
Once your return is received, it will be inspected to confirm that it meets the return eligibility requirements.
If the returned item does not meet our return requirements, the refund may be declined or only partially approved. In some cases, the item may not be returned to the customer unless additional shipping fees are paid.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank, credit card company, or payment provider may take additional time to post the refund to your account.
Exchanges
We do not guarantee direct exchanges. If you need a different item, size, color, style, or product option, please contact us first. Depending on the situation, we may recommend placing a new order after the original return has been reviewed and approved.
Order Issues After Delivery
If your package is marked as delivered but you cannot locate it, please first check around your delivery area, with household members, neighbors, building staff, or the local carrier.
We will do our best to help review the situation, but we are not responsible for packages that are marked as delivered by the carrier. Resolution options may vary depending on the carrier, fulfillment partner, and order details.
Contact Us
For questions about returns or refunds, please contact us at:
Email: liventa.cs@gmail.com
