Shipping policy
Thank you for shopping with Liventa. Please review the following shipping information before placing your order.
Where We Ship
Liventa currently ships to eligible U.S. destinations.
Standard U.S. shipping is available to eligible delivery areas, including Alaska, Hawaii, and Puerto Rico where available at checkout.
Separate Extended U.S. shipping rates apply to:
- Guam
- U.S. Virgin Islands
- American Samoa
APO/FPO/DPO addresses and some other destinations may not currently be available.
Liventa may also offer shipping to select international destinations. Current shipping availability is determined by the destinations and shipping options available during checkout.
Shipping availability may change from time to time based on destination, product eligibility, fulfillment availability, carrier service, shipping costs, customs requirements, or other operational considerations.
Standard U.S. Shipping Rates
A flat standard shipping fee of $7.90 applies to eligible U.S. orders under $59.
Free standard shipping is available on eligible U.S. orders of $59 or more.
The $59 free-shipping minimum is calculated after applicable product or order discounts and before taxes and shipping charges.
Free standard shipping does not apply to Extended U.S. destinations unless specifically stated during checkout.
Extended U.S. Shipping
Guam, the U.S. Virgin Islands, and American Samoa have separate Extended U.S. shipping rates.
Extended shipping rates are calculated according to the destination and order value and are displayed during checkout before payment.
Because fulfillment and delivery costs to remote destinations can vary based on package size, weight, order value, product type, and other factors, Extended U.S. shipping rates may differ from standard U.S. shipping rates.
Free standard U.S. shipping promotions do not apply to Extended U.S. destinations unless specifically stated at checkout.
International Shipping
Liventa may offer shipping to select international destinations.
International shipping availability may be introduced, expanded, limited, or changed depending on destination, product eligibility, fulfillment availability, shipping costs, customs requirements, local regulations, and other operational considerations.
The countries and regions available during checkout represent the destinations currently available for ordering.
International shipping rates and estimated delivery times, when available, are displayed at checkout.
We do not guarantee shipping availability to a destination unless a valid shipping option is displayed during checkout.
Customs, Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, carrier, or another third party.
Whether these charges apply and how they are collected can vary by destination and order.
Unless checkout specifically states that duties or import taxes are included or collected, customers may be responsible for applicable charges assessed upon import or delivery.
Customs processing may also affect delivery times.
Order Processing Time
Orders are typically processed within 3–6 business days.
Processing time begins after your order and payment have been successfully received. Weekends and public holidays are not included.
During holidays, promotional periods, periods of high order volume, supplier delays, or other unusual circumstances, processing may take longer than usual.
Estimated Delivery Time
After processing, Standard U.S. delivery typically takes 5–15 business days.
Estimated total Standard U.S. delivery time, including processing, is approximately 8–21 business days.
Extended U.S. destinations generally require 7–15 business days in transit after processing.
Delivery dates are estimates and are not guaranteed. Actual delivery times may vary depending on product availability, destination, carrier conditions, weather, holidays, fulfillment partner delays, customs processing, or other circumstances outside our reasonable control.
Shipping Cost Adjustments
Shipping rates displayed at checkout are based on the destination, order value, and information available when the order is placed.
In uncommon cases involving remote destinations, oversized products, unusually heavy orders, or other exceptional fulfillment situations, the actual delivery cost may differ materially from the amount originally calculated.
If we are unable to fulfill an order using the shipping amount paid at checkout, we will contact you before fulfillment.
You will be given the option to:
- Approve any revised shipping charge before fulfillment; or
- Cancel the affected order for a refund.
We will not intentionally charge an additional shipping amount without customer approval.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided at checkout.
Tracking information may take up to 48 hours to update after shipment.
Multiple Packages
Items from the same order may be shipped separately and may arrive on different dates.
When available, separate tracking information will be provided for each package.
You will not be charged additional shipping fees solely because your order is delivered in multiple packages.
Product and Destination Restrictions
Some products may not be available for delivery to certain destinations because of carrier restrictions, product size or weight, fulfillment availability, local regulations, or other practical limitations.
If we determine after an order is placed that an item cannot be delivered to the shipping address provided, we will contact you with the available options, which may include cancellation and refund of the affected item or order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order. We cannot guarantee that an address can be changed after an order has entered processing.
Liventa is not responsible for delivery delays, failed deliveries, or additional costs caused by an incorrect or incomplete address submitted by the customer, except where otherwise required by applicable law.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
We will make a reasonable effort to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been submitted for fulfillment.
If an order has already shipped, it cannot be canceled and will be handled according to our Returns & Refunds Policy.
Delays
If we become aware that your order cannot be shipped within the stated processing timeframe, we will contact you with an updated estimate.
You may choose to:
- Accept the revised delivery timeframe and keep the order; or
- Cancel the unshipped order for a full refund.
Lost, Missing, or Delivered Packages
If tracking has not updated for an extended period or your package has not arrived within the estimated timeframe, please contact us so that we can review the shipment.
If tracking shows that a package was delivered but you cannot locate it, please first:
- Check around the delivery location;
- Ask household members or neighbors;
- Check your mailbox, entryway, package room, or other safe delivery areas; and
- Contact the carrier.
We will assist with available carrier or fulfillment inquiries. Any refund, replacement, or other resolution will depend on the circumstances of the shipment and applicable consumer protection requirements.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us promptly.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the item and packaging when applicable.
Please refer to our Returns & Refunds Policy for eligibility and instructions.
Contact Us
For questions about shipping, delivery, tracking, address changes, cancellations, damaged items, or incorrect items, please contact us at:
Liventa
Email: support@liventahome.com
To help us assist you quickly, please include your order number, the email address used for your order, and a brief description of your inquiry.