Refund policy

Thank you for shopping with Liventa. Please review our Returns & Refunds Policy before making a purchase.

Return Window

We accept return requests within 30 calendar days of the delivery date shown in the carrier's tracking information.

To start a return, please contact us at support@liventahome.com.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, unwashed, unassembled, and in its original condition.
• The item must be returned in its original packaging, with all included parts, accessories, manuals, tags, labels, inserts, tools, materials, or components, when applicable.
• Proof of purchase is required.
• The return request must be reviewed and approved by our support team before the item is sent back.

How to Start a Return

Please contact us at support@liventahome.com before sending any item back.

Please include your order number, the email address used for the order, the reason for the return, and any relevant photographs or supporting information.

If your return request is approved, we will provide written return instructions, including where and how to send the item.

Returns sent without prior approval may not be accepted or refunded.

Please do not send items back to the original sender, supplier, manufacturer, or any address shown on the package unless we specifically instruct you to do so.

Please do not purchase return postage or send the item to any address until you have received written return instructions from Liventa. Unauthorized return shipping costs may not be reimbursed.

Extended U.S. and International Returns

Returns from Extended U.S. destinations, including Guam, the U.S. Virgin Islands, and American Samoa, may involve higher return shipping costs or additional carrier requirements.

International returns, when international shipping is available, may also involve customs procedures, duties, import taxes, brokerage fees, or other destination-related charges.

Unless otherwise required by applicable law or specifically approved by Liventa, customers are responsible for return shipping costs for change-of-mind returns from Extended U.S. and international destinations.

Original shipping charges are generally non-refundable.

Customs duties, import taxes, brokerage fees, and similar third-party charges may also be non-refundable if they have already been assessed, collected, or paid and cannot be recovered.

Please contact us before returning an item from an Extended U.S. or international destination so that we can provide the appropriate return instructions.

Non-Returnable Items

The following items are not eligible for return:

• Used, worn, washed, altered, stained, damaged, assembled, installed, or incomplete items, unless the damage or defect existed when the item was delivered.
• Items not returned in their original packaging.
• Items missing parts, accessories, manuals, tags, labels, inserts, tools, materials, or components.
• Items specifically marked Final Sale or Non-Returnable on the product page at the time of purchase.
• Gift cards and digital products.
• Opened or used items intended for personal hygiene, food contact, bathroom use, or other sanitary applications, when returning the item would create a hygiene or safety concern.
• Assembled, installed, modified, or visibly used home organization, storage, kitchen, bathroom, closet, laundry, bedroom, or furniture-related items.

A promotional price, discount code, or general sale price does not by itself make an item non-returnable unless the product was specifically marked Final Sale or Non-Returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at support@liventahome.com.

Claims submitted after this period may be more difficult to verify, but will be reviewed based on the circumstances.

Please include:

• Your order number;
• A clear description of the issue;
• Clear photographs or videos of the item;
• Photographs of the packaging and shipping label; and
• Any other information requested by our support team.

Damaged, defective, or incorrect item claims are reviewed individually. Depending on the circumstances, an approved resolution may include a replacement, refund, partial refund, store credit, or other appropriate remedy.

A replacement or refund is not automatically guaranteed until the claim has been reviewed and approved, except where applicable law requires otherwise.

Return Shipping Costs

Customers are responsible for return shipping costs for approved returns based on change of mind, personal preference, ordering error, or similar customer-requested reasons.

If a return is approved because the item is damaged, defective, or incorrect, Liventa will provide return instructions and will cover the approved return shipping cost when a physical return is required.

Original shipping costs, if any, are generally non-refundable unless the return is due to an error by Liventa, an approved damaged, defective, or incorrect item claim, or otherwise required by applicable law.

When customers are responsible for return shipping, we recommend using a trackable shipping service and retaining the shipping receipt.

Liventa is not responsible for return packages that are lost, damaged, delayed, or delivered to an incorrect address when the customer arranges the return shipment independently, except where applicable law provides otherwise.

Return Inspection

Once an approved return is received, it will be inspected to confirm that it meets the return eligibility requirements.

We will notify you whether the return has been approved, partially approved, or declined.

A partial refund may be considered when an approved return is received with missing packaging, accessories, manuals, parts, or other components, or when the item's value has been reduced by handling beyond what is reasonably necessary to inspect it.

If the returned item does not meet the return requirements, the refund may be declined. In some cases, the item may not be sent back to the customer unless additional shipping costs are paid.

Refunds

If a refund is approved, Liventa will initiate the refund to the original payment method within 5 business days after the return inspection is completed.

After the refund is initiated, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

Refund processing times may vary depending on the payment provider and are outside Liventa's direct control.

For Extended U.S. or international orders, original shipping charges, customs duties, import taxes, brokerage fees, or similar third-party charges may not be refundable where they have already been assessed, paid, or cannot reasonably be recovered.

Partial Refunds

A partial refund may be considered in situations including:

• Missing original packaging;
• Missing accessories, parts, manuals, inserts, or components;
• Minor damage not caused by Liventa or the carrier;
• Signs of handling beyond reasonable product inspection; or
• A measurable reduction in the item's resale value.

Any partial refund decision will be based on the condition of the returned item and the reduction in its value, subject to applicable law.

Exchanges

We do not currently offer guaranteed direct exchanges.

If you need a different item, size, color, style, or product option, please contact us first. In most cases, the original item must be returned and a separate new order placed.

Order Issues After Delivery

If your package is marked as delivered but you cannot locate it, please first:

• Check around the delivery location;
• Check mailboxes, entryways, garages, porches, and other safe areas;
• Ask household members, neighbors, or building staff; and
• Contact the local carrier.

Please contact us if the package still cannot be located. We will review available tracking information, the shipping address provided at checkout, carrier findings, and the circumstances of the claim.

A carrier's delivered scan does not automatically determine the outcome of a refund or replacement request. Resolution options will depend on the tracking information, carrier investigation, fulfillment partner response, order details, and applicable consumer protection requirements.

Cancellations Before Shipment

Please contact us as soon as possible if you need to cancel an order.

We will make a reasonable effort to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or has been submitted for fulfillment.

Once an order has shipped, it cannot be canceled and must be handled under this Returns & Refunds Policy.

Contact Us

For questions about returns, refunds, damaged items, incorrect items, or order issues, please contact us at:

Liventa
Email: support@liventahome.com

To help us assist you quickly, please include your order number, the email address used for your order, and a clear description of your inquiry.

Customer support inquiries are typically answered within 1–2 business days, excluding weekends and public holidays.