Below are answers to common questions about shopping with Liventa. For more details, please review our Shipping & Delivery, Returns & Refunds, Privacy Policy, and Terms of Service pages.
Do you offer free shipping?
We offer free U.S. shipping on eligible orders. Shipping availability may vary depending on the item, order value, destination, and current store policy.
How long does shipping take?
Orders are typically processed within 3–6 business days, excluding weekends and public holidays. After processing, most U.S. orders are delivered within 5–15 business days. Delivery times are estimates and may vary depending on the item, destination, carrier, fulfillment partner, holidays, weather, or other factors outside our control.
Can I track my order?
Yes. Once your order has shipped, tracking information will be emailed to you when available. Please allow time for tracking updates to appear after your package has been handed over to the carrier.
I have not received tracking information. What should I do?
If you have not received tracking information within 7 business days after placing your order, please contact us at [support email]. To help us locate your order faster, please include your order number and the email address used at checkout.
Do you ship within the United States?
Yes. We currently ship within the United States. Some exclusions may apply depending on the item, destination, carrier availability, or fulfillment requirements.
Where do you ship from?
We operate online and work with multiple fulfillment locations, suppliers, and shipping partners. Orders may ship from different fulfillment locations depending on the item, availability, and destination.
What is your return policy?
We offer a 30-day return window on eligible items from the delivery date. To qualify for a return, items must be unused, in their original condition, returned with applicable packaging and included components, and approved according to our Returns & Refunds policy.
Are all items eligible for returns or free shipping?
Not always. Eligibility may vary depending on the item, product condition, order details, destination, and current store policy. Please review the product page and our policy pages for the most accurate details before placing an order.
Can I cancel or change my order?
If you need to cancel or change an order, please contact us as soon as possible. Orders may be cancelled within 30 minutes of purchase only if they have not yet been processed, packed, forwarded to a fulfillment partner, or shipped. Because we begin processing orders quickly, cancellation or change requests are not guaranteed.
What should I do if I have an issue with my order?
Please contact us at [support email] or through our Contact Us page. Include your order number, the email address used at checkout, and photos or other proof if the issue involves a damaged, defective, or incorrect item. We will review the issue and help determine the appropriate next step.
My package says delivered, but I cannot find it. What should I do?
If your package is marked as delivered but you cannot locate it, please first check your mailbox, front door, porch, package room, building office, household members, neighbors, or local carrier. We will do our best to help review the situation, but we are not responsible for packages that are marked as delivered by the carrier.
How can I contact customer support?
You can contact us through our Contact Us page or by email at liventa.cs@gmail.com. We do our best to respond as soon as possible during business days.
